Q1: What to be clearly indicated when I send you drawing? A：You are kindly requested to let us know the raw material, finish and quantity at least.

Q2: How large is your facility? A: Our plant covers over 2,000 square meters of manufacturing space, over 50 highly and experienced employees located in Humen Town of Dongguan City, an industrial capital of China.

Q3: Do you have multiple plants?

A: Yes, we have five plants, all the plant located in a close distance, it takes within 20 minutes from headquarter to each plant. If you project is up against a deadline, we can put your project on the right machines, and the right plants with profession expertise to provide you with quality product.

Q4: Can you do prototype machining?

A: Yes, we run the quantity FROM 1 TO 500,000+ PARTS.

Q5: What size of a part can usually run? A: Lathe machines can run parts up to 300 mm in diameter and parts up to 1500 mm long. Milling machines can run parts up to 400 mm in diameter and parts up to 1200 mm long.

Q6: What if we are not completely satisfied with the parts we received? A: We will replace any parts or components free of charge that you are not satisfied with. We stand behind every part we provide. If we make a mistake, we will make it right and send ASAP.

Q7: Do you offer proactive monitoring and reporting services that can alert as to potential failures? A: We have various types of inspection to assure quality, 1. IN-PROCESS INSPECTION; 2. OUTSIDE PROCESSING; 3. FINAL INSPECTION；4.DOCK AUDITS. If the defective part was received by the customer, QC manager will investigate the results and root cause of the defect part, the results of their investigation shall be documented on the C.C.A.R form along with a recommendation of corrective action to prevent recurrence. The report shall be forwarded to the plant manager for concurrence and then distributed to all of the involved departments for implementing. A written report detailing cause and Corrected Action shall be forwarded to appropriate customer contact.

Q8: What is your procedure for returning defective product? A: If the part cost is lower than the shipping cost, we will remake the part and ship it to you ASAP, the expenses of the shipping cost fell on us. If the defective part can be repaired or modified, we would like the part ship to us using our FedEx or DHL express account. Being honest and truthful is our business rule. If there are out of specification parts, we stand behind every part we provide, if we make a mistake, will make it right with you.